From 42e2b1c2bf47d0c8d2b0b69a6a780784f4df3c2d Mon Sep 17 00:00:00 2001
From: Tarik Ziyad <tarik@fabcity.hamburg>
Date: Fri, 5 Apr 2024 11:18:18 +0000
Subject: [PATCH] hardwaresupport EN version
---
.../en/fabcity/news/ITECCaresAward24.mdx | 2 +-
src/pages/en/fabcity/news/hardwaresupport.mdx | 63 +++++++++++++++++++
2 files changed, 64 insertions(+), 1 deletion(-)
create mode 100644 src/pages/en/fabcity/news/hardwaresupport.mdx
diff --git a/src/pages/en/fabcity/news/ITECCaresAward24.mdx b/src/pages/en/fabcity/news/ITECCaresAward24.mdx
index 0ce6507d4..e4ebdf287 100644
--- a/src/pages/en/fabcity/news/ITECCaresAward24.mdx
+++ b/src/pages/en/fabcity/news/ITECCaresAward24.mdx
@@ -1,6 +1,6 @@
---
layout: "@layouts/ArticleLayout.astro"
-title: Fabulous St. Pauli gewinnt ITEC Cares Award
+title: Fabulous St. Pauli wins ITEC Cares Award
order: 200
subtitle:
headerImage: /images/news/ITECCaresAward24/ITECCaresAward24-Banner.jpg
diff --git a/src/pages/en/fabcity/news/hardwaresupport.mdx b/src/pages/en/fabcity/news/hardwaresupport.mdx
new file mode 100644
index 000000000..f8131d854
--- /dev/null
+++ b/src/pages/en/fabcity/news/hardwaresupport.mdx
@@ -0,0 +1,63 @@
+---
+layout: "@layouts/ArticleLayout.astro"
+title: Hardware-Support
+order: 201
+subtitle: Pilot project launched
+headerImage: /images/news/hardwaresupport/hardwaresupportbanner.JPG
+headerImageAlt:
+teaser: 3D printer broken? Fab City Hamburg e.V. is now helping non-commercial organizations with the maintenance and repair of maker machines
+author: Jennifer Wilke
+type: article
+---
+
+Fab City Hamburg e.V. has launched a pilot project - a free repair service for the technical infrastructure - to help non-commercial institutions to join the Fab City movement in an uncomplicated and fun way and become part of the maker community and local production - because this sometimes fails even with very simple things like a broken 3D printer!
+
+## Broken machines can get on your last nerve
+
+At various locations in Hamburg, students, trainees and hobbyists use 3D printers together for exciting projects or to learn more about how these machines work. A wide variety of printers are used, from inexpensive imported devices to mid-range devices.
+
+However, it often happens that the devices do not work properly or deliver poor results. Troubleshooting such problems can be difficult due to a lack of support from the manufacturer or a lack of user expertise.
+
+# Frequent sources of error
+
+Werner Jarmatz, workshop leader and contact person for the new service, has compiled a list of the most common sources of errors with 3D printers:
+
+**Mechanics**
+Movement of the axes jams
+Extruder does not work properly
+
+**Electrics / Electronics**
+Error in the sensor system
+Loose contacts
+Heating bed / hot end not working
+Mainboard does not work
+
+**Material**
+Filament too old / damp
+Filament not suitable for printer type
+e.g. TPU with Bowden extruder
+
+**Printing process**
+Adhesion problems on the print bed
+Print has poor quality
+Speeds do not fit
+Extrusion does not fit
+
+**Settings / Slicing**
+Wrong printer selected
+Speeds do not fit
+Wrong material selected
+Incorrect layer height
+
+Of course Werner can detect them all and find a solution!
+
+## Hardware support
+
+The free repair service and remote support are now available to find solutions at short notice. If required, a replacement printer can even be provided to ensure that projects can be completed on time. This gives users the opportunity to reintegrate unused technology into their concepts.
+
+<YoutubeEmbed embedId="EANRe3dLA4g" width="full" client:only="react" />
+We encourage anyone who needs these services to contact us immediately. The repair service can get hardware back up and running in no time. Feedback on this campaign is also welcome, even from those who do not currently have a need.
+Contact Fab City by email at hardwaresupport@fabcity.hamburg for more information and support.
+
+## Contact person for hardware support
+<People names={["werner"]} />
--
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